Effective date: 4 August 2026
About this policy
This Privacy Policy explains how ATNN Pty Ltd trading as Glass & Crystals (we, us or our) collects, uses, stores and discloses personal information through glassandcrystals.com.au, wholesale access applications, trade credit applications, orders and communications with us.
We are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.
Personal information we collect
Depending on how you interact with us, we may collect:
· your name, position and business contact details
· your business name, legal entity name, ABN and business information
· billing, delivery and postal addresses
· wholesale access applications, login status, trade credit applications and approved payment terms
· order, invoice, payment and delivery information
· correspondence, enquiries, feedback and customer-service records
· website account details and login information
· information supplied for credit assessment or trade references, where applicable
· technical information such as IP address, browser type, device information, cookies and website usage data.
Please do not provide personal information that we have not requested or that is unnecessary for your dealings with us.
How we collect information
We generally collect personal information directly from you when you apply for wholesale access or trade credit, create or use a website login, submit an order, contact us, subscribe to communications or otherwise deal with us.
We may also receive information from authorised representatives of your business, trade references, delivery providers, payment or accounting service providers and other service providers involved in fulfilling your order or managing your account.
Why we collect and use information
We may collect and use personal information to:
· assess and manage wholesale access and trade credit applications
· provide access to wholesale pricing and website functions
· review, accept and fulfil orders
· calculate freight, arrange delivery and issue invoices
· manage direct-deposit payments and any separately approved trade credit terms
· communicate about products, orders, accounts and enquiries
· maintain business, accounting and taxation records
· improve our products, services, website and customer experience
· protect our website, business and customers from fraud, misuse or security threats
· comply with legal and regulatory obligations
· send marketing communications where permitted and where you have not opted out.
Cookies and website analytics
Our website may use cookies and similar technologies to operate account and ordering functions, remember preferences, understand website use, improve performance and support security.
You may be able to control cookies through your browser settings. Disabling some cookies may affect how the website functions.
Disclosure of personal information
We may disclose personal information where reasonably necessary to:
· website hosting, information technology and security providers
· email, communication and customer-management providers
· freight, courier, postal and logistics providers
· accounting, bookkeeping, banking, credit-management and professional advisers
· government agencies, regulators, courts or law-enforcement bodies where required or authorised by law
· another party involved in a business restructure, sale or transfer, subject to appropriate confidentiality arrangements.
We do not sell personal information.
Overseas service providers
Some technology or service providers used to operate our website and business may store or process information outside Australia. The countries involved may vary depending on the provider and its systems. Where applicable, we take reasonable steps to select reputable providers and handle information consistently with applicable Australian privacy obligations.
Marketing communications
Where permitted, we may use your contact details to send information about products, availability, promotions or business updates. You can unsubscribe using the link in a marketing email or by contacting sales@glassandcrystals.com.au. Service messages about your account, orders or invoices are not marketing messages.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include access controls, passwords, secure service providers, staff procedures and appropriate record-management practices.
No electronic transmission or storage system is completely secure. If we no longer require personal information, we may securely destroy or de-identify it, subject to legal and record-keeping requirements.
Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. Please contact sales@glassandcrystals.com.au. We may need to verify your identity before responding.
Privacy enquiries and complaints
If you have a question or complaint about how we handle personal information, please email sales@glassandcrystals.com.au with details of your concern. We will review the matter and aim to respond within a reasonable period.
If applicable privacy legislation covers the matter and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.
Third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and you should review their privacy policies separately.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will be published on our website with its effective date.
Contact
ATNN Pty Ltd trading as Glass & Crystals
ABN 86 696 901 505
Perth, Western Australia
Email: sales@glassandcrystals.com.au